Returns policy

Return and Refund Policy

Last updated: January 12, 2024

Thank you for shopping at Bags&Bike.

If for any reason you are not completely satisfied with a purchase, we invite you to review our refund and returns policy.

The following conditions apply to all products purchased by You from Us.

Interpretation and definitions

Words whose initial letter is capitalized have meanings defined under the following conditions. The following definitions have the same meaning whether they appear in the singular or plural form.


For the purposes of this Return and Refund Policy:

The Company (referred to as “the Company”, “We”, “Us” or “Our” in this contract) refers to DVM, 23 traverse des mameluks 13008 Marseille.

Goods refer to the items offered for sale on the Service.

Orders means a request by you to purchase Goods from Us.

The Service means the Site.

The website refers to Bags&Bike, accessible from

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Rights to cancel your order
You have the right to cancel your order within 14 days without giving any reason.

The period for canceling an order is 14 days from the date on which you received the goods or on which a third party designated by you, who is not the carrier, takes possession of the delivered product.

In order to exercise your right of withdrawal, you must inform us of your decision by means of a clear declaration. You can inform us of your decision by:

By e-mail :
We will refund you no later than 14 days from the day we receive the returned products. We will use the same payment method you used for the order, and you will not have to pay any fees for this refund.

Return conditions

In order for the Products to be returned, please ensure that:

The products were purchased within the last 14 days;
The products are in their original packaging;
The following products cannot be returned:
  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of goods which, by their nature, cannot be returned, deteriorate rapidly or whose expiry date has passed.
  • The supply of goods which cannot be returned for health protection or hygiene reasons and which have been unsealed after delivery.
  • The supply of goods which, after delivery, are, depending on their nature, inseparably mixed with other items.
We reserve the right to refuse the return of any merchandise that does not meet the return conditions above, at our sole discretion.

Only normal priced goods can be refunded. Unfortunately, sale items cannot be refunded. This exclusion may not apply to you if it is not permitted under applicable law.

Return of goods
You are responsible for the costs and risks of returning the goods. You must send the Products to the following address:

23 traverses of the Mameluks 13008 Marseille

We cannot be held responsible for goods damaged or lost during return. Therefore, We recommend an insured and tracked mail service. We are unable to issue a refund without actual receipt of the goods or proof of receipt of the return.

If the products were marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the products were not marked as a gift at the time of purchase, or if the gifter had the order shipped to themselves to give to you later, we will send the refund to the gifter.

Contact us
If you have any questions about our returns and refunds policy, please contact us by email: